Dying to go into the Spa

The following question was asked during Ray’s seminar “Avoiding Claims and Court” at the Western Pool & Spa Show

Question:
I was recently called to a job to bid a residential swimming pool heater repair. When I arrived I noticed that the venturi pipe for the spa jets was installed … Continue reading →

Fix Things BEFORE they’re broken?

My client had been servicing the commercial pool for more than 10 years. On a day much like any other, he received a phone call informing him that water from the pool filter was spraying into one of the apartments. The problem was clear: the filter “O” Ring had split
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Protecting Yourself Before the Lawsuit

Service techs often ask how they can protect themselves before their customer makes a claim. Although it is difficult to defend a tech for damages he actually created, the following methods can provide a real ammunition for damages caused by another:

(1) Keep a log including your weekly readings for
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