Ray’s interview in Pool Pro Magazine on common claims and the need for liability insurance
http://edition.pagesuite-professional.co.uk/launch.aspx?eid=d7b143ab-f386-420a-bbea-d8905657780f&pnum=30… Continue reading →
We Have a New Address and a New Name
In September, Arrow Insurance Service joined HUB International Insurance Services. HUB is the world’s ninth largest insurance broker with over 7,000 employees and doing business in the United States, Canada and Latin America. Our partnership with HUB will provide us with new insurance markets, programs and the clout that comes … Continue reading →
Do You Use and Carry a Carbon Monoxide Meter?
Swimming pool heaters are commonly installed in equipment rooms at apartment houses, condominiums and hotels and code requirements provide that these indoor heaters be vented outside the room. An obstructed vent could lead to a hazardous level of carbon monoxide that could put the lives of the building occupants at … Continue reading →
. . . and the patio cover came crashing down
It started as just an ordinary job – installation of solar on a patio cover. In this case, pictures are worth a thousand words.… Continue reading →
Phone Lines Down – Frustration Level Up
Yesterday was April 1, 2015, April Fools Day. My April Fools joke started when the staff at Arrow Insurance Service realized that our 10 incoming telephone lines weren’t working. Callers hear a ring tone but nothing happens at our office. The calls never even go to voice mail. The problem … Continue reading →
Swimming Pool Tech Cancels Service Over Unsafe Diving Board
This was the unsafe condition of a diving board on a swimming pool my client is servicing. Notice the cracks on the board and the support post. My client called the husband and wife, spoke to them separately and made very clear that this was a huge liability issue. The … Continue reading →
Legal Issues and the Swimming Pool Service Technician
Read my interview in the January 31st issue of Service Industry News focusing on legal issues facing the pool and spa service technician. While much of the information is specific to pool techs in California, many pool techs will find something interesting in this extensive discussion. View Here
Rains increase the likelihood of popped pools
We’ve had some much needed rain lately in Southern California. Unfortunately, last year’s wildfires left hillsides barren with mudslides closing roads and creating significant damage to many homes. The owner of one mud-damaged home called my insured today and asked him to drain and remove 3 feet of mud from … Continue reading →
Answers to Pool Tech Questions Now a Regular Feature of This Blog
Every week I receive interesting questions from pool techs concerned about liability for injuries and/or damage at the pool site. These questions and my recommendations have been a regular column in the IPSSAN newsletter for years, and will now also be included weekly in this Blog. As usual, I welcome … Continue reading →
A Service Log – Your Best Defense
The most important part of a pool tech’s job is maintaining safe and clean water, free of the bacteria and protozoa that can cause illness. Unfortunately, the pool service technician is often the first person blamed when a swimmer gets sick, despite the fact that various sources of contamination could … Continue reading →